Terms of Use

Koekoeā Studio is a sole trader Studio run by artist and writer Emma Louise Pratt that provides online courses via the web site platform of the same name. The contract between Koekoeā Studio and the student will be on these conditions, to the exclusion of all other terms and conditions. Any variations to these conditions shall have no effect unless agreed in writing.

Payment Policy

Receipt of a confirmation email after a signing up for a course indicates our acceptance of your booking.

Koekoeā Studio reserves the right to change our course prices or content on our website at any time.

Koekoeā Studio does not process any card payments directly on our server. We do not store or process personal financial information. All payments are processed by our payment processor stripe.

Please be aware enrolment to the courses ends 3 months from the registration date of the course. If you require an extension, this can be done at the discretion of Koekoeā Studio. The start date of the course is the day in which you are sent the online course access details.

Access to the online course is provided on receipt of the full balance payment.

If for whatever reason you wish to postpone the commencement of the course, you must notify us of the change within the seven days after signing up for the course. Only one change per booking will be accepted.

Cancellation Policy

During the order process, you will be asked to consent to the Koekoeā Studio cancellation policy and acknowledge the following:

You have a legal right to cancel the Contract for any reason (including if you change your mind) during the Cancellation Period of 14 days from the purchase date except that this right to cancel in full will not apply if:

The Products, like the Koekoeā Studio courses, are services or digital content and the services are fully performed or you have activated the link to access or download digital content.

In the case of a Product that consists of services and digital content like the Koekoeā Studio courses, if you access that Product during the 14 days cancellation period (ie. 14 days from purchasing date), you acknowledge that you are expressly requesting access to the Product to begin during the cancellation period and if you subsequently cancel the Contract, you will be required to pay Koekoeā Studioan amount which is proportionate to the services that Koekoeā Studiohas performed in providing the relevant Product up until you have informed Koekoeā Studio of your wish to cancel the Contract.

In simple terms, as an example, if you have purchased a 7 module course bundle, and you have accessed one module, you will be refunded for the other six modules, calculating the full bundle price divided by 7 modules, minus the module accessed.

Timescale for refund

Koekoeā Studio will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you requested it.

While we make every effort to run courses as advertised, we reserve the right to change course content, assessment, and trainer/moderator. We also reserve the right to suspend any student who disrupts a course by his or her unacceptable behaviour.

The copyright and all other intellectual property rights in all Materials shall remain the sole and exclusive property of Koekoeā Studio. You undertake that you will not copy or permit the copying of Materials (except for any copying permitted by the Terms and Conditions of Use of Digital Content) or distribute any of these Materials via internet or intranet, or disclose or permit the disclosure or sell or hire the same to third parties.

Complaints

Koekoeā Studio will in the event of a complaint by a subscriber to one of our courses use its best endeavors to rectify the situation to the reasonable satisfaction of the student provided that such complaint was notified to the appropriate persons as soon as reasonably practicable. Complaints can only be properly addressed when made before termination of the course.

Liability

Koekoeā Studio is not liable if the negligence or failure to fulfill the contract is due to failure by the clients, unforeseen occurrences and occurrences which could not be averted by a third party, force majeure or an event which Koekoeā Studioor the service provider could not have foreseen or averted despite all care.

Any claims shall be subject to British law in respect of any question of liability or quantum, and all proceedings shall be within the sole domain of the British courts.

GDPR

Your data will be processed according to GDPR. You have the right to request to view or delete your data at any time.

When you click accept terms and conditions you:

confirm that you are at least 16 year of age or older.

are fully informed and consent to the collection and use of your personal data for any purpose in connection with the software, products and/or services of Koekoeā Studio.

understand that certain data, including personal data, must be collected or processed in order for Koekoeā Studioto provide any products or services you have requested or contracted for.

understand that in some cases it may be required to use cookies or similar tracking to provide those products or services.

understand that you have the right to request access annually to any personal data Koekoeā Studio has obtained or collected regarding you.

agree that Koekoeā Studio will provide you with a record of you personal data in a readable format.

understand that you can revoke your consent and that you have the right to be forgotten. If you revoke your consent Koekoeā Studio will stop collecting or processing your personal data and delete the data they have of you. You can contact the address below to resolve any issue regarding your rights or privacy.

understand that if you revoke your consent, Koekoeā Studio may be unable to provide contracted products or services to you, and you can not hold Koekoeā Studio responsible for that.